Frequently Asked Questions
Everything you need to know about your gear and orders.
What shipping methods do you offer for fragile equipment?
We use specialized courier services and reinforced packaging to ensure your turntables, mixers, and controllers arrive in perfect condition. Standard and expedited options are available at checkout.
Do you provide technical support for MIDI mapping?
Yes, our team of experts can assist with basic MIDI mapping and driver installation for all hardware purchased through our store.
What is your return policy for opened software?
Due to licensing restrictions, we cannot accept returns on software or hardware bundles where the software license has been registered or the seal is broken.
Are your vinyl records and equipment covered by a warranty?
All electronic hardware comes with a minimum one-year manufacturer warranty. Vinyl records are inspected for quality, but please contact us within 48 hours if you receive a warped or damaged pressing.
Can I request a specific release that is out of stock?
Absolutely. Use our 'Notify Me' feature or contact our procurement team, and we will do our best to source rare pressings or backordered gear for you.
Do you offer international shipping for heavy DJ gear?
We ship worldwide. Shipping costs and import duties are calculated at checkout based on the weight of the equipment and your specific destination.